Terms of sales

The terms of sales

 

 

The terms of sales - E-commerce logistics

E-commerce logistics.

Preamble

The site is the property of the seller:

 

Groupo BERTOLASO

European Headquarters

 

SAS BERTOLASO Mickaël

Decopierre Italia

Viale Cassiodoro, 3

20145 MILANO (MI)

P.I / C.F: 05696120962

R.E.A: MI-1841120


Whose registered office is located at the following address:


 
RESIMARMO Italia

Via Borgo San Siro, 15

27026 Garlasco PV

sales tax number of the seller:

R.E.A: MI-1841120

It numero individual tax code del venditore:

R.E.A .: MI-1841120

 

  RESIMARMO Subsidiary France

27, Rue Saint Philippe – Palace of Madrid

06000 Nice


The terms of sales. The following provisions are intended to define the terms of sales of the sites: 
https://www.resimarmo.it, https://www.resimarmo.fr, https://www.resimarmo.eu, https://www.resimarmo.uk, https://www.resimarmo.de, https://www.resimarmo.com, https://www.resimarmo.be, https://www.resimarmo.es, https://www.resimarmo.lu, https://www.resimarmo.ch, https://www.resimarmo.at, https://www.resimarmo.pt.

These terms of sales define the contractual rights and obligations of the seller and his customer in the context of the distance selling of simple products and elaborated products.

The terms of sales govern exclusively the relationship between the supplier and the customer.

The terms of sales represent all the obligations of the parties. The customer is deemed to accept without reservation, otherwise the order will not be validated.

In case of doubt about one of the terms of sales, the procedures in force in the sales sector by companies based in France apply (most binding procedures)

The seller reserves the right to modify the terms of sales. The changes will take effect at the time of online publication.

Article 1. Online product or shop

Through the website, the seller provides the customer with a catalog or an online shop with the products sold without the photographs having a contractual value.

The products are described and presented as accurately as possible. However, errors or omissions in the presentation will sometimes occur, they will not engage the responsibility of the seller and will be corrected as soon as possible. They will no longer engage the buyer’s responsibility. An honest reasonable arrangement will take place piecemeal, error being human in essence.

Products are subject to availability.

Prices and prices for the sale of products can be found in the online catalog or shop.

Article 2. Price (terms of sales)

The seller reserves the right to modify his prices at any time by publishing online.

Only apply the current rates listed in order, depending on the availability of the product on that date.

Prices are in Euros (incl. VAT and excl. VAT) and do not include shipping costs, which are extra. Shipping costs are indicated before the order is validated by the customer.

Prices include applicable taxes on the date of the order and any change in the rate of these taxes will be reflected in the price of the product catalog or online shop. If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, such as downwards, this change will be reflected in the selling prices of the products.
The total amount of the order (including taxes) will take into account the shipment if the customer opts for this choice, it is indicated before the final validation of the order. The customer can remove his order himself, to charge him to tell the seller the details of the pickup by mail.

The payment of the order will be as it is usual in the sale of e-commerce, 30% of the VAT on order (online) with one of the means proposed on the site, the balance on delivery. Additional means of payment are under consideration.

Article 3. Order online

 

The terms of sales - E-commerce

E-commerce.

 

The customer has the possibility to fill an order online, by means of an electronic form. By completing the online form, the customer accepts the price and description of the products.

The customer must accept by clicking on the indicated place of these general conditions of sale, so that the order is validated.

The customer must provide a valid e-mail address and delivery address and acknowledge these terms of sales. Any exchange with the seller can act via this address.

 

administrative.department@resimarmo.com

 

The customer will choose the shipping method and will validate the method of payment.

The seller reserves the right to block the customer’s order in the event of non-payment, an incorrect address or any other problem involving the customer until the eventual cancellation of the order.

Article 4. Confirmation and order of payment

This is an order with obligation to pay, which means that the ordering order involves payment from the customer.

4.1 Payment

The customer makes the first payment of 30% of the order and finalizes by paying the balance before delivery. The final payment will be made before the delivery truck leaves, it will be necessary to give the credit card number if this method of payment has been chosen.

In the event of a dispute or fraudulent use of the card, without the physical use of the card (using the card number), any person may challenge within 70 days from the date of the transaction by transmitting the complaint by email to the address below:

 

administrative.department@resimarmo.com

 

For any disputes not made in the rules defined above, the time will not be taken into account and will release the seller of all responsibilities.

The vendor has established a process for verifying the order and payment methods that are reasonably designed to ensure the use of a means of payment, including by requesting customer identification data. In case of refusal of credit card authorization by the accredited bodies or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery. The seller reserves the right to refuse an order from a buyer who has not fully or partially settled a previous order or with which a dispute of payment is in progress.

4.2 Confirmation of the order

Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the e-mail address specified by the customer, the acknowledgment of receipt and a copy of the contract for printing. The seller is obliged to send an invoice to the customer at the latest on delivery. The customer may require the invoice to be sent to another delivery address by sending a request to the customer service department (see contact information below) prior to delivery. In case of unavailability of a product, the seller will keep the customer informed by e-mail as soon as possible in order to cancel the order of the product or its replacement by another product and, if necessary, to refund its price, the rest of the order remaining firm and definitive. For questions regarding the status of an order, the customer can contact customer service by email at the following address:

 

administrative.department@resimarmo.com

 

Article 5. Electronic signature

In accordance with the provisions of Law No. 2000-230 of 13 March 2000, the online supply of the credit card number and the final validation of the order are proof of the client’s consent for the applicability of the amounts due under the order. The electronic signature is the express acceptance of all operations.

Article 6. Trial transaction (Conditions of sale)

Communications, orders and payments between the customer and the seller will be demonstrated through the records stored in the vendor’s computer systems under reasonable conditions of security. Purchase orders and invoices are archived on a reliable and durable basis.

Article 7. Payment

All forms of payment available to the customer are listed on the seller’s website. The customer guarantees that the seller has the necessary authorizations to use the method of payment chosen by him, at the time of the order.

Article 8. Shipping

Delivery is made after confirmation of payment by the banking organization.

The products are delivered to the address indicated by the customer on the order form which is online, the customer will first ensure to ensure the accuracy. Each parcel returned to the seller following an incorrect or incomplete delivery address will be returned at the buyer’s expense. Except in cases of force majeure, the delivery is carried out, according to the mode chosen by the customer, within the following time limits:

Delivery of 6 to 8 days depending on mileage. 2 to 4 days for Premium delivery. 2 to 3 days for express delivery. A storage provision for our customers whose delivery point is difficult to access is currently under consideration.

8.1 Delivery and delay of delivry (terms of sale)

In case of delay in delivery, the seller will inform the customer that he can withdraw from the contract and request a refund within 14 days of notification. The total refund of the costs and the delivery of the products are then carried out. The contract must be canceled by e-mail at the following address:

 

administrative.department@resimarmo.com

 

8.2 Verification of orders (conditions of sale)

If, at the time of delivery, the original packaging is damaged, torn open, the customer must check the condition of the products. If they have been damaged, the purchaser must imperatively refuse the package and note a reserve on delivery. The customer must indicate on the delivery note and in handwritten form any anomaly concerning the delivery. The verification of the product is considered to have taken place once the customer, or a person authorized by it, has signed the delivery note. The customer must, if necessary, inform the seller of his reservations at the following address:

 

administrative.department@resimarmo.com

 

Any claims not made in the rules defined above and in the time indicated, will not be taken into account and will release the seller of all responsibilities towards the customer.

8.3 Return control

Products for exchange or refund will be returned to the seller as a whole and in the original packaging as follows:

Products returned within 15 days from the delivery date to the following address:

 

RESIMARMO®

Via Borgo San Siro, 15

27026 Garlasco PV

 

Any complaints or not returned in the above rules and within the time limits can not be taken into account and will free the seller of all implications with the customer. All products for exchange or refund will be returned to the seller as a whole and in its original packaging.

The costs of return will be borne by the customer.

Article 9. Products Warrants

The seller warrants that the product complies with the contract. The customer may make an application under the legal guarantee of conformity in accordance with articles L. 211-4 of the Consumer Code or under the guarantee of defects referred to in article 1641 of the Civil Code.

9.1 Legal guarantee of conformity

The customer has a period of 2 years from the delivery of the product to implement the legal guarantee of conformity.

9.2 Warranties (Conditions of Sale)

If the customer uses the defects warranty under article 1641 of the Civil Code, he may choose to resolve the sale or a price reduction in accordance with article 1644 of the Civil Code.

Article 10. Non availability and repayment (Conditions of sale)

In case of unavailability of a product ordered, the customer will be informed by e-mail. The customer will have the option to cancel the order and will then have the choice between a refund of the sums paid by him within 30 days at the latest of their payment, or exchange the product.

Article 11. Right of withdrawal (General Terms and Conditions of Sale)

The customer can exercise the right of withdrawal and return the product within 14 working days, following the order, like all terms of sales of the French law. Customers use the right of withdrawal by contacting customer service by email at the following address:

 

administrative.department@resimarmo.com

 

After communicating its decision to withdraw, the customer then has 14 days to return or for restitution. Any withdrawal or return not being made in the rules defined above, the time will not be taken into account and the seller will be exonerated from all responsibilities towards the customer.

The customer may request an exchange or refund of the returned product, without penalty, except for the return costs which will be borne by the customer. However, in case of return, the shipping costs can be invoiced again to the customer. The return or the change of the product will be accepted only for the intact products and in their state of origin.

Certain products, for their intrinsic quality, can not be subject to the right of withdrawal, and can not be reimbursed, including, but not limited to, the products referred to in Article L. 121-21-8 of the Code of consumption, that is to say: all products which can not by nature be redirected, any perishable products, all videos and all printed products etc.

Article 12. Data protection

The Seller will retain in its computer systems under reasonable test conditions, the transaction involving the order and the security invoice. The seller guarantees to the customer the protection of the personal data of the latter. The seller made a declaration to the CNIL in this respect under the number “plan for France”. By means of these general conditions of sale, the customer has the right to access, rectify and delete the information collected by e-mail to the following address:

administrative.department@resimarmo.com

 

* The site is exempted from reporting to the French National Commission for Data Processing and Liberties (CNIL) insofar as it does not collect personal data on users.

Article 13. Greater force (Conditions of Sale)

Parties shall be released from their obligations in circumstances beyond their control which constitute a case of force majeure which would have prevented their implementation. The obligations of the parties shall be suspended. The party invoking these circumstances shall notify the other party immediately after the appearance and disappearance. Force majeure or circumstantial interest shall mean external situations which are unpredictable and inevitable and which are beyond the control of the parties and which can not be prevented by the parties, despite all the reasonable efforts defined by the French courts, including the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the cessation of telecommunications. If the problem lasts more than three months, these terms may be terminated by the injured party.

Article 14. Partial Invalidity

If one or more provisions of these terms of sales are to be declared null and void by application of the law, regulation or final decision of a French court, the other provisions shall remain in full force and effect .

Article 15. Applicable law and jurisdiction (Conditions of sale)

The seller is located in a stable and sustainable European country to effectively carry out its activities, in the case of a company, this is the location of its headquarters. The French law is the most restrictive for the seller, it is this right that will be applied to all commercial transactions. The law of all countries of the European Community can also be cited. Moreover, these terms are subject to the application of French law and the provisions of the commercial law of the “International Convention of Vienna”. In case of dispute or complaint, the customer must first contact the seller to obtain an amicable solution. In the absence of an agreement, the customer is contracted as a consumer. He may institute proceedings in the city court where the seller’s registered office is located.

 

 

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