Conditions of sale

Preamble

RESI GROUP

1, rue des Bergeronnettes

34660 COURNONSEC

FRANCE

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DECOPIERRE Italia

Viale Cassiodoro, 3

20145 MILANO (MI)

ITALIA

P.I / C.F: 05696120962

R.E.A: MI-1841120

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General terms and conditions of sale:

• Marble granulates
• Resins
• Drainage concrete/mortar
• Cleaning products
• Installation products
• Aluminium profiles
• Mixers/blenders
• Hand tools
• Power tools

The following provisions are intended to define the general terms and conditions of sale for the following websites:

https://www.resimarmo.it, https://www.resimarmo.fr, https://www.resimarmo.uk, https://www.resimarmo.be, https://www.resimarmo.es, https://www.resimarmo.lu, https://www.resimarmo.ch, https://www.resimarmo.pt.

These general terms and conditions of sale define the contractual rights and obligations of the seller and its customer in relation to the distance selling of simple and processed products. The general terms and conditions of sale exclusively govern the relationship between the supplier and the customer. The general terms and conditions of sale represent all the obligations of the parties. The customer is deemed to accept them without reservation, otherwise the order will not be validated. In case of doubt about any of the general terms and conditions of sale, the procedures in force in the sector of sales by companies based in France shall apply (the most restrictive procedures). The seller reserves the right to modify the general terms and conditions of sale. The changes will take effect at the time of publication online.

Article 1. Product or online store

Through the website, the seller provides the customer with a catalogue or online store featuring the products sold, without the photographs having any contractual value. The products are described and presented as accurately as possible. However, errors or omissions in the presentation may occasionally occur, for which the seller shall not be held liable and which will be corrected as soon as possible. The buyer shall not be held liable for such errors or omissions. A reasonable and fair arrangement will be made on a case-by-case basis, as errors are human in nature. Products are offered subject to availability. The prices and rates for the sale of products are listed in the catalogue or online shop.

Article 2. Prices

The seller reserves the right to modify its prices at any time by publishing them online. The VAT rate in force indicated in the order will be applied, depending on the availability of the product on that date. Prices are in euros and do not include shipping costs, which are extra. Shipping costs are indicated before the order is confirmed by the customer. Prices include taxes applicable on the date of the order and any change in the rate of these taxes will be reflected in the price of the product catalogue or online store. If one or more taxes or contributions, in particular environmental taxes, are created or modified, for example downwards, this change will be immediately reflected in the selling prices of the products, as the prices displayed on the website include VAT. The total amount of the order, including taxes and shipping costs, is indicated before the final confirmation of the order. Payment for the order will be made as usual in online sales, equal to 100% of the total amount of the order plus VAT. Payment will be made by one of the methods offered on the website. Other payment methods are being considered and will soon be offered on the website.

Article 3. Online orders

The customer has the option of placing an order online using an electronic form. By completing the online form, the customer accepts the price and description of the products. The customer must accept these general terms and conditions of sale by clicking on the indicated location, thereby validating the order. The customer must provide a valid email address and delivery address and acknowledges these general terms and conditions of sale. All communication with the seller can be done via this address.

https://www.resimarmo.uk/contact/

The customer will choose the shipping method and confirm the payment method. The seller reserves the right to block the customer’s order in the event of non-payment, an incorrect address or any other problem involving the customer, up to and including the possible cancellation of the order.

Article 4. Confirmation and payment order

This is an order with an obligation to pay, which means that the order implies payment by the customer.

4.1 Payment

The customer shall pay 100% of the order. Payment shall be made before the delivery truck departs. In the event of a dispute or fraudulent use of the card, without the physical use of the card (using the card number), any person may dispute the transaction within 70 days of the transaction date by sending a complaint by email to the address below:

service.administratif@resimarmo.com

For any disputes not handled in accordance with the rules set out above, time will not be taken into account and the seller will be released from all liability. The seller has put in place an order verification procedure and payment methods reasonably designed to ensure the use of a means of payment, including requesting customer identification data. In the event of refusal of authorisation of payment by credit card by the accredited bodies or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery. The seller reserves the right to refuse an order from a buyer who has not paid for a previous order in full or in part or with whom a payment dispute is ongoing.

4.2 Order confirmation

Upon receipt of confirmation of the purchase and payment by the customer, the seller shall send the acknowledgement of receipt and a copy of the contract for printing to the email address specified by the customer. The seller is required to send an invoice to the customer no later than upon delivery. The customer may request that the invoice be sent to a different delivery address by sending a request to this effect to customer service (see contact details below) prior to delivery. If a product is unavailable, the seller will inform the customer by email as soon as possible in order to cancel the order for the product or replace it with another product and, if applicable, refund its price, with the rest of the order remaining firm and final. For questions regarding the status of an order, the customer may contact customer service by email at the following address:

service.administratif@resimarmo.com

Article 5. Electronic signature

In accordance with the provisions of Law No. 2000-230 of 13 March 2000, the online provision of the credit card number and the final validation of the order constitute proof of the customer’s consent to the applicability of the amounts due for the order. The electronic signature is the express acceptance of all transactions.

Article 6. Transaction trial

Communications, orders and payments between the customer and the seller will be demonstrated through records stored in the seller’s computer systems under reasonable security conditions. Orders and purchase invoices are archived on a reliable and durable medium.

Article 7. Payment

All forms of payment available to the customer are listed on the seller’s website. The customer guarantees that the seller has the necessary authorisations to use the payment method chosen by them when placing the order.

Article 8. Shipping

Delivery is made after confirmation of payment by the banking organisation. Products are delivered to the address indicated by the customer on the online order form, which the customer must first ensure is accurate. Any package returned to the seller as a result of an incorrect or incomplete delivery address will be returned at the buyer’s expense. Except in cases of force majeure, delivery is made, depending on the method chosen by the customer, within the following time frames: Delivery within 6 to 8 days depending on mileage. 2 to 4 days for Premium delivery. 2 to 3 days for express delivery. A storage facility for our customers whose delivery point is difficult to access is currently being considered.

8.1 Delivery and delayed delivery

In the event of a delay in delivery, the seller will inform the customer that they may withdraw from the contract and request a refund within 14 days of notification. The total refund of costs and delivery of the products will then be made. The termination of the contract must be sent by email to the following address:

service.administratif@resimarmo.com

8.2 Checking orders

If, at the time of delivery, the original packaging is damaged, torn or opened, the customer must check the condition of the products. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery. The customer must indicate any anomalies concerning the delivery on the delivery note in writing. The product is considered to have been checked once the customer, or a person authorised by them, has signed the delivery note. The customer must, if necessary, inform the seller of their reservations at the following address:

service.administratif@resimarmo.com

Any complaints not made in accordance with the rules defined above and within the specified time frame will not be taken into account and will release the seller from any liability towards the customer.

8.3 Return control

Products for exchange or refund shall be returned to the seller in their entirety and in their original packaging, as follows: Products returned within 15 days from the date of delivery to the following address:

RESIMARMO

Via Borgo San Siro, 15

27026 Garlasco PV

Any claims or returns not made in accordance with the above rules and time limits will not be taken into account and will release the seller from any liability towards the customer. All products for exchange or refund must be returned to the seller in their entirety and in their original packaging. The return costs shall be borne by the customer.

ARTICLE 9. Subscription voucher products

The seller guarantees that the product complies with the contract. The customer may make a claim under the legal guarantee of conformity in accordance with Articles L. 211-4 of the Consumer Code, or under the guarantee against defects referred to in Article 1641 of the Civil Code.

9.1 Legal guarantee of conformity

The customer has a period of 2 years from the delivery of the product to enforce the legal guarantee of conformity.

9.2 Hidden defects – guarantee (Terms and conditions of sale)

If the customer invokes the warranty for defects under Article 1641 of the Civil Code, they may choose to cancel the sale or obtain a price reduction, in accordance with Article 1644 of the Civil Code.

Article 10. Unavailability and refunds

If a product ordered is unavailable, the customer will be informed by email. The customer will have the option to cancel the order and will then have the choice between a refund of the sums paid by them within 30 days of payment at the latest, or an exchange of the product.

Article 11. Right of withdrawal

The customer may exercise their right of withdrawal and return the product within 14 working days of placing the order, in accordance with all the general terms and conditions of sale under French law. Customers may exercise their right of withdrawal by contacting customer service by email at the following address:

service.administratif@resimarmo.com

After communicating their decision to withdraw, the customer then has 14 days to return or refund the product. Any withdrawal or return not made in accordance with the rules defined above will not be taken into account and the seller will be exempt from any liability towards the customer. The customer may request an exchange or refund of the returned product, without penalty, except for the return shipping costs, which will be borne by the customer. However, in the event of a return, shipping costs may be charged to the customer again. The return or exchange of the product will only be accepted for products that are intact and in their original condition. Certain products, due to their intrinsic quality, cannot be subject to the right of withdrawal and cannot be refunded, including, but not limited to, the products referred to in Article L. 121-21-8 of the Consumer Code, namely: all products that cannot, by their nature, be redirected, all perishable products, all videos and all printed products, etc.

Article 12. Data protection

The seller shall retain the transaction involving the order and the security invoice in its computer systems under reasonable testing conditions. The seller guarantees the customer the protection of their personal data. The seller has made a declaration to the CNIL (French Data Protection Authority) under number _*_ plan for France _*_. Under these general terms and conditions of sale, the customer has the right to access, rectify and delete the information collected by emailing the following address:

service.administratif@resimarmo.com

* The site is exempt from declaration to the Commission Nationale Informatique et Libertés (CNIL) insofar as it does not collect personal data on users.

Article 13. Force majeure

The parties shall be released from their obligations in the event of circumstances beyond their control, constituting a case of force majeure, which would have prevented their implementation. The parties’ obligations shall be suspended. The party invoking such circumstances shall notify the other party immediately after their occurrence and disappearance. Force majeure or circumstances of interest are considered to be external, unforeseeable, unavoidable situations beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts, as defined by the French courts, including the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and telecommunications outages. If the problem lasts for more than three months, these terms may be terminated by the aggrieved party.

Article 14. Partial invalidity

If one or more provisions of these general terms and conditions of sale are declared null and void by application of the law, a regulation or a final decision of a French court, the other provisions shall remain in force and fully effective.